[vc_row][vc_column icons_position=”left”][trx_sc_title title_style=”default” title_tag=”h3″ title_align=”center” link_style=”default” title=”Our Support Policy”][vc_empty_space height=”3em” alter_height=”none” hide_on_mobile=””][vc_row_inner][vc_column_inner width=”1/2″ icons_position=”left”][vc_column_text]
- To get a pre-purchase advice, you may post in the theme’s forum.
- To get a response more promptly, you are recommended to use our Ticket-system.
- We try to answer your questions within 12-24 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
- Support time schedule is Monday – Friday: -10.00 – 19.00 CET
- Please note! We do not provide support, if you do not have the purchase code.
- Item support does not include:
- Customization and installation.
- Support for third party software and plugins.
- In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
- Or you may simply follow this link: ancorathemes.ticksy.com.
- Enter your purchase key and register in the system.
- To avoid a confusion, please use your own ThemeForest login in Support System.
- Fill out the ticket form.
- Open the “downloads” tab in your account.
- Find our theme in the list of products.
- Click “download” button, and in the drop-down menu select “license certificate & purchase code”.
Get more than 30% discount on a hosting plan.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ icons_position=”left”][vc_single_image image=”477″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”http://mediatemple.net”][vc_column_text]